31 July - 01 August, 2019

Scott Chilson

Vice President, Global Customer Experience
Johnson & Johnson

Conference Day Two – 6 December 2018

Thursday, December 6th, 2018

9:50 AM Fireside Chat: From Service-Oriented Surveys to Comprehensive Journey Mapping: Transforming CX in Healthcare with an Insight-Driven Strategy

  • Assessing evolving customer preferences and expectations in healthcare
  • Re-examining processes and operations to identify customer experience gaps and to assess  the quality of customer journeys
  • Adopting human-centred designs and agile methodologies to drive transformation
  •  Taking a unified, data-driven approach to optimise, personalise and anticipate customer experience in healthcare

Check out the incredible speaker line-up to see who will be joining Scott.

Download The Latest Agenda