05 - 06 December, 2018
Grand Copthorne Waterfront Hotel, Singapore

Miriam Brofman


Director, Patient Services & Relations
United Family Healthcare


9:00 AM Workshop A: Patient Journey Mapping: Rapid Solution Ideation

  • Evaluating differences in expectations, needs and preferences for different patient profiles
  • Outlining patient touch points in every stages of the care journey to identify areas for improvements
  • Leveraging design thinking to develop relevant and personalised experience

1:00 PM Workshop B: Capturing Feedback to Improve Patient Experience

  • How to effectively capture and measure patients’ feedback across channels
  • Integrating findings and insights into care delivery to drive healthcare outcomes
  • Working closely with patient advocacy groups to design exceptional patient experience


Check out the incredible speaker line-up to see who will be joining Miriam.

Download The Latest Agenda