31 July - 01 August, 2019

Miriam Brofman

Director, Patient Services & Relations
United Family Healthcare

Conference Day One - 5 December 2018

Wednesday, December 5th, 2018

Pre-Conference Workshops - 4 December 2018

Tuesday, December 4th, 2018

9:00 AM Workshop A: Patient Journey Mapping: Rapid Solution Ideation

  • Evaluating differences in expectations, needs and preferences for different patient profiles
  • Outlining patient touch points in every stages of the care journey to identify areas for improvements
  • Leveraging design thinking to develop relevant and personalised experience

1:00 PM Workshop B: Capturing Feedback to Improve Patient Experience

  • How to effectively capture and measure patients’ feedback across channels
  • Integrating findings and insights into care delivery to drive healthcare outcomes
  • Working closely with patient advocacy groups to design exceptional patient experience

Check out the incredible speaker line-up to see who will be joining Miriam.

Download The Latest Agenda