31 July - 01 August, 2019

Alvin Lum

Senior Registrar
Ministry of Health Malaysia

Conference Day Two – 6 December 2018

Thursday, December 6th, 2018

1:30 PM A Bottom-Up Approach to Delivering Patient Experience

  • Understand how clinicians are effecting changes in patient experience
  • Key aspects of difference in Customer Service Enhancement vs. Patient Experience Enhancement
  • Further enhancing patient experience through quality healthcare and empathy

Check out the incredible speaker line-up to see who will be joining Alvin.

Download The Latest Agenda