05 - 06 December, 2018
Grand Copthorne Waterfront Hotel, Singapore

Alvin Lum


Senior Registrar
Ministry of Health Malaysia


3:30 PM A Bottom-Up Approach to Delivering Patient Experience

  • Understand how clinicians are effecting changes in patient experience
  • Key aspects of difference in Customer Service Enhancement vs. Patient Experience Enhancement
  • Further enhancing patient experience through quality healthcare and empathy


Check out the incredible speaker line-up to see who will be joining Alvin.

Download The Latest Agenda