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The 3rd PX Asia Conference is going online on 23-24 June 2020. This is Asia’s only event that offers a comprehensive coverage on patient experience.

• 5 Exclusive Case Studies from Bumrungrad International Hospital, KK Women’s and Children’s Hospital, Sanofi, United Family Healthcare, Vietnam Social Health Revolution.
• Leading experts from Asian's top hospitals, pharma companies, and association, including FV Hospital, Ego Medical Holdings, GSK, Abbott, APAC Medical Technology Association and many more.

At almost every stage of a patient’s health care journey AI has the power to be a disruptive force for good. Discover how it can transform your patient experience, especially in current global pandemic situation. 

As consumers’ expectations change rapidly, the healthcare industry must be able to adapt to meet the rising demands.

Patient Experience Asia team sapoke with David Boucher, Chief Business Transformation Officer at Bumrungrad International Hospital Thailand, on the key components to business transformation, the challenges faced and what makes it successful in healthcare industry.

Take a look at the current attendee list to see the likes of who you will get to meet and network with at the upcoming summit. Current attending companies include: KK Women’s and Children’s Hospital, Ministry of Health Singapore, GlaxoSmithKline, Hong Kong Hospital Authority, and more!

This definitive guide will take you through every aspect of a creating a successful VoC program, from the different ways you can collect the voice of your customers all the way to the ways you can extract  customer insights that will have a meaningful impact to your business.

Five Things The Modern Patient Demands:

• Integration of Technology for Improved Processes
• Privacy
• Improved Continuity of Care for a More Holistic Experience
• Personalised Care
• Greater Engagement

• What needs to happen to deliver patient-centric care?
• How can patient-driven strategies be developed to optimise the future of healthcare?
• What are the key building blocks of a patient-centred framework?

Here we explore 5 Steps to Building a Transformative Patient Experience Framework designed to help you in your quest to achieve patient experience excellence. 

Here we explore 5 ways your patient experience will be improved by refining your operational excellence.

• Reduce wait times
• Reduce health risks
• Improve the 3 experience beyond clinical needs
• Offer remote support
• Eliminate pain 5 points along the patient journey