05 - 06 December, 2018
Grand Copthorne Waterfront Hotel, Singapore

Pre-Conference Workshops - 4 December 2018

9:00 am - 12:00 pm Workshop A: Patient Journey Mapping: Rapid Solution Ideation

Miriam Brofman - Director, Patient Services & Relations, United Family Healthcare
  • Evaluating differences in expectations, needs and preferences for different patient profiles
  • Outlining patient touch points in every stages of the care journey to identify areas for improvements
  • Leveraging design thinking to develop relevant and personalised experience
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Miriam Brofman

Director, Patient Services & Relations
United Family Healthcare

1:00 pm - 4:00 pm Workshop B: Capturing Feedback to Improve Patient Experience

Miriam Brofman - Director, Patient Services & Relations, United Family Healthcare
  • How to effectively capture and measure patients’ feedback across channels
  • Integrating findings and insights into care delivery to drive healthcare outcomes
  • Working closely with patient advocacy groups to design exceptional patient experience
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Miriam Brofman

Director, Patient Services & Relations
United Family Healthcare