31 July - 01 August, 2019
Singapore

Conference Day One - 5 December 2018

8:00 am - 9:00 am Registration & Coffee

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Dickon Scott-Gill

Global CIO/ CISO and SVP of Healthcare Security Services
Proficio

PATIENT EXPERIENCE EXCELLENCE ROADMAP

9:10 am - 9:55 am PANEL: Delivering Next Generation Patient Experience in Asia

Dr. Timothy Low - Board of Directors, Farrer Park Hospital
  • Mastering the modern patient journey: Understanding evolving patient expectations and preferences in the digital age
  • Harnessing the power of people and technology to drive quality, transformative patient experience
  • Revolutionising healthcare delivery with innovative partnerships and programs
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Dr. Timothy Low

Board of Directors
Farrer Park Hospital

9:55 am - 10:35 am The Pharma Perspective: Developing Strategic Alliances to Improve Patient Experience

Michael Alzona - Director, Asia Pacific Patient Engagement Lead, MSD
  • Understand how pharmaceuticals companies can work towards improving patient engagement in a regulated environment
  • Redesigning patient centric care through innovative corporate strategies
  • Engage and partnerships with patient advocacy groups for shared values to achieve common goals 
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Michael Alzona

Director, Asia Pacific Patient Engagement Lead
MSD

10:35 am - 11:20 am Speed Networking & Morning Refreshment Break


DIGITALISATION IN HEALTHCARE

11:20 am - 12:00 pm Building A Centralised Patient Data System for Unified Operations Management

Santosh Marathe - Chief Operating Officer, Apollo Hospital
  • The importance of single view in empowering healthcare decisions and for enhancing customer relationship management
  • Redesigning processes and workflow to transform healthcare operations
  • Improving productivity and achieving efficiency gains through data blending
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Santosh Marathe

Chief Operating Officer
Apollo Hospital

12:00 pm - 12:40 pm Redesigning Healthcare Delivery with an Agile IT Operating Model

Rahul Chopra - Vice President & Head of Digital Initiatives, Max Healthcare
  • Developing robust infrastructure to facilitate healthcare innovation and patient-centric business growth
  • Streamlining and automating processes and IT operations to improve patient safety, customer experience and operational excellence
  • The importance of synchronising people, processes and technologies to effect positive healthcare outcomes
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Rahul Chopra

Vice President & Head of Digital Initiatives
Max Healthcare

12:40 pm - 1:40 pm Networking Lunch


ROUNDTABLE DISCUSSION (2 Rotations @ 45 Minutes Each)

1:40 pm - 3:10 pm A: Developing a Multichannel Patient Engagement Strategy

Harpreet Ghai - Consumer Relations Director – Asia, Middle East & Africa, GlaxoSmithKline (GSK)
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Harpreet Ghai

Consumer Relations Director – Asia, Middle East & Africa
GlaxoSmithKline (GSK)

1:40 pm - 3:10 pm B: Driving Patient-Centricity across the Organisation

Carolyn Hall - Head of Global Patient Connectivity, Abbott
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Carolyn Hall

Head of Global Patient Connectivity
Abbott

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Miriam Brofman

Director, Patient Services & Relations
United Family Healthcare


DATA-DRIVEN PERSONALISATION

3:10 pm - 3:40 pm Afternoon Refreshment Break

3:40 pm - 4:20 pm Harnessing AI to Transform Patient Experience Beyond the Hospital

Tamsin Greulich- Smith - Chief, Smart Health Leadership Centre, National University of Singapore
·       Exploring AI applications across the continuum of care
·       Utilising AI to improve health behaviours and health outcomes
·       Overcoming barriers to starting your AI healthcare journey and how to integrate humans and machines for the best outcomes
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Tamsin Greulich- Smith

Chief, Smart Health Leadership Centre
National University of Singapore

  • Aligning your digitisalisation roadmap with healthcare vision and goals
  • Building an agile digital healthcare ecosystem to enable next generation healthcare delivery
  • Structuring a digital business strategy for transforming patient care, quality and engagement
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Rahul Chopra

Vice President & Head of Digital Initiatives
Max Healthcare

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Tamsin Greulich- Smith

Chief, Smart Health Leadership Centre
National University of Singapore

5:05 pm - 5:05 pm Chairman’s Closing Remarks & End of Day One