05 - 06 December, 2018
Grand Copthorne Waterfront Hotel, Singapore

Conference Day One - 5 December 2018

8:00 am - 9:00 am Registration & Coffee

9:00 am - 9:10 am Opening Remarks from the Chairperson


  • Mastering the modern patient journey: Understanding evolving patient expectations and preferences in the digital age
  • Harnessing the power of people and technology to drive quality, transformative patient experience
  • Revolutionising healthcare delivery with innovative partnerships and programs

Dr. Timothy Low

Board of Directors
Farrer Park Hospital


Carolyn Hall

Head of Global Patient Connectivity


Dr. Susanne Weissbaecker

Global Head of Access to Medicines

9:55 am - 10:35 am Redesigning Healthcare Delivery with an Agile IT Operating Model

Sumit Puri - Chief Information Officer, Max Healthcare
  • Developing robust infrastructure to facilitate healthcare innovation and patient-centric business growth
  • Streamlining and automating processes and IT operations to improve patient safety, customer experience and operational excellence
  • The importance of synchronising people, processes and technologies to effect positive healthcare outcomes

Sumit Puri

Chief Information Officer
Max Healthcare

10:35 am - 11:20 am Speed Networking & Morning Refreshment Break


11:20 am - 12:05 pm PANEL: Harnessing the Benefits of Digitalisation to Drive Disruptive Innovations in Healthcare

Sumit Puri - Chief Information Officer, Max Healthcare
  • Aligning your digitisalisation roadmap with healthcare vision and goals
  • Building an agile digital healthcare ecosystem to enable next generation healthcare delivery
  • Structuring a digital business strategy for transforming patient care, quality and engagement

Sumit Puri

Chief Information Officer
Max Healthcare

12:05 pm - 12:45 pm Building A Centralised Patient Data System for Unified Operations Management

  • The importance of single view in empowering healthcare decisions and for enhancing customer relationship management
  • Redesigning processes and workflow to transform healthcare operations
  • Improving productivity and achieving efficiency gains through data blending

12:45 pm - 1:45 pm Networking Lunch

ROUNDTABLE DISCUSSION (2 Rotations @ 45 Minutes Each)

1:45 pm - 3:15 pm A: Digitising & Automating Operations for Enhanced Efficiency

1:45 pm - 3:15 pm B: Monetising Data: The New Currency in Healthcare

1:45 pm - 3:15 pm C: Driving a Patient-Centric Culture across the Organisation


3:15 pm - 3:45 pm Afternoon Refreshment Break

3:45 pm - 4:25 pm Harnessing AI to Transform Patient Experience Beyond the Hospital

Tamsin Greulich- Smith - Chief, Smart Health Leadership Centre, National University of Singapore
·       Exploring AI applications across the continuum of care
·       Utilising AI to improve health behaviours and health outcomes
·       Overcoming barriers to starting your AI healthcare journey and how to integrate humans and machines for the best outcomes

Tamsin Greulich- Smith

Chief, Smart Health Leadership Centre
National University of Singapore

  • Leverage on patient-generated health data to derive accuracy on patient’s condition
  • Using predictive analytics for early intervention and preventive healthcare
  • Improving patient outcomes by matching, optimising and personalising treatment programs

Junaid Bajwa

Global Lead for Strategic Alliances, Digital Centre of Excellence
MSD (Merck Sharpe and Dohme)

5:05 pm - 5:05 pm Chairman’s Closing Remarks & End of Day One