05 - 06 December, 2018
Grand Copthorne Waterfront Hotel, Singapore

Conference Day One - 5 December 2018

8:00 am - 9:00 am Registration & Coffee

9:00 am - 9:10 am Opening Remarks from the Chairperson

PATIENT EXPERIENCE EXCELLENCE ROADMAP

  • Mastering the modern patient journey: Understanding evolving patient expectations and preferences in the digital age
  • Harnessing the power of people and technology to drive quality, transformative patient experience
  • Revolutionising healthcare delivery with innovative partnerships and programs
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Dr. Timothy Low

Board of Directors
Farrer Park Hospital

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Carolyn Hall

Head of Global Patient Connectivity
Abbott

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Dr. Susanne Weissbaecker

Global Head of Access to Medicines
Takeda

9:55 am - 10:35 am Redesigning Healthcare Delivery with an Agile IT Operating Model

Sumit Puri - Chief Information Officer, Max Healthcare
  • Developing robust infrastructure to facilitate healthcare innovation and patient-centric business growth
  • Streamlining and automating processes and IT operations to improve patient safety, customer experience and operational excellence
  • The importance of synchronising people, processes and technologies to effect positive healthcare outcomes
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Sumit Puri

Chief Information Officer
Max Healthcare

10:35 am - 11:20 am Speed Networking & Morning Refreshment Break


DIGITALISATION IN HEALTHCARE

11:20 am - 12:05 pm PANEL: Harnessing the Benefits of Digitalisation to Drive Disruptive Innovations in Healthcare

Sumit Puri - Chief Information Officer, Max Healthcare
  • Aligning your digitisalisation roadmap with healthcare vision and goals
  • Building an agile digital healthcare ecosystem to enable next generation healthcare delivery
  • Structuring a digital business strategy for transforming patient care, quality and engagement
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Sumit Puri

Chief Information Officer
Max Healthcare

12:05 pm - 12:45 pm Building A Centralised Patient Data System for Unified Operations Management

  • The importance of single view in empowering healthcare decisions and for enhancing customer relationship management
  • Redesigning processes and workflow to transform healthcare operations
  • Improving productivity and achieving efficiency gains through data blending

12:45 pm - 1:45 pm Networking Lunch


ROUNDTABLE DISCUSSION (2 Rotations @ 45 Minutes Each)

1:45 pm - 3:15 pm A: Digitising & Automating Operations for Enhanced Efficiency

1:45 pm - 3:15 pm B: Monetising Data: The New Currency in Healthcare

1:45 pm - 3:15 pm C: Driving a Patient-Centric Culture across the Organisation


DATA-DRIVEN PERSONALISATION

3:15 pm - 3:45 pm Afternoon Refreshment Break

3:45 pm - 4:25 pm Harnessing AI to Transform Patient Experience Beyond the Hospital

Tamsin Greulich- Smith - Chief, Smart Health Leadership Centre, National University of Singapore
·       Exploring AI applications across the continuum of care
·       Utilising AI to improve health behaviours and health outcomes
·       Overcoming barriers to starting your AI healthcare journey and how to integrate humans and machines for the best outcomes
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Tamsin Greulich- Smith

Chief, Smart Health Leadership Centre
National University of Singapore

  • Leverage on patient-generated health data to derive accuracy on patient’s condition
  • Using predictive analytics for early intervention and preventive healthcare
  • Improving patient outcomes by matching, optimising and personalising treatment programs
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Junaid Bajwa

Global Lead for Strategic Alliances, Digital Centre of Excellence
MSD (Merck Sharpe and Dohme)

5:05 pm - 5:05 pm Chairman’s Closing Remarks & End of Day One